Privacy Policy

Gemazaar (“we”, “us”, “our”) operates an online marketplace where independent sellers list gemstones and registered buyers place bids. To run that service safely, we process personal information about visitors, buyers, and sellers.

Depending on how you use the site, we may collect:

• Account details such as your name, email address, password (stored in hashed form by our authentication provider), role, and profile image when you sign up with email or through Google or Facebook.
• Mobile number when you verify your phone during registration or update it in your profile. A working number is required before you can bid.
• Activity on the platform including bids, watchlist actions, seller listings, reviews, and messages submitted through support or contact forms.
• Seller verification material such as business details and identity documents you upload during seller onboarding.
• Technical and usage data such as IP address, browser type, device information, pages viewed, and timestamps, collected through normal website operation, logs, and cookies.

We use personal information to:

• create and secure your account and keep you signed in;
• verify your mobile number and prevent abuse of bidding or registration;
• display listings, run live auctions, and record bids;
• show seller profiles, buyer reviews, and marketplace statistics;
• let a winning seller contact the winning buyer after an auction closes;
• review seller applications, enforce our terms, and protect users from fraud;
• send service emails or notifications you reasonably expect, such as admin alerts or account decisions;
• improve performance, troubleshoot errors, and keep the platform reliable.

We do not sell your personal information. We may share limited data with:

• Other users when the platform requires it.For example, a seller may see the winning buyer’s name, email, and mobile number after an auction ends. Seller business and listing information is shown publicly on the site.
• Service providers that help us host the site, store data, send email, stream video, authenticate sign-ins, or deliver one-time codes. These providers process data on our instructions and only as needed to operate the platform.
• Authorities or advisers when we believe disclosure is required by law, to respond to lawful requests, or to protect the rights, safety, and security of users and the platform.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings, but some features may not work correctly if essential cookies are disabled.

We keep personal information for as long as your account is active or as needed to provide the service, comply with law, resolve disputes, and enforce our agreements. Bid history, listing records, and seller verification files may be retained for audit, fraud-prevention, or legal reasons even after an auction ends or an account is closed.

We use reasonable technical and organisational measures to protect personal information, including access controls, encrypted connections where supported, and restricted access to operational tools. No online service can guarantee absolute security, so please use a strong password and keep your sign-in details private.

You can review and update much of your profile information from your account settings. You may ask us to correct inaccurate information or request deletion of your account, subject to legal and operational requirements such as completed auction records or fraud investigations.

If you no longer want marketing or non-essential messages, contact us and we will honour reasonable opt-out requests where applicable.

Gemazaar is intended for adults who can enter into binding contracts. We do not knowingly collect personal information from anyone under 18, and we will delete such information if we become aware of it.

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Material changes may also be highlighted on the site or communicated through your account email where appropriate.

Questions about privacy, data access, or a correction request can be sent through our Contact page or by email at support@gemazaar.com.